*Please note that information in the FAQ’s is subject to change.

Q. How can I purchase a VIP package?

You can purchase a VIP package by visiting, find the city of your choice, then click the Purchase button to the right of your selected city which will direct you to the ticketing website. If you have any trouble, please contact our guest services team at or you can also use the ‘Chat’ feature at the bottom of the page. 

Q. Can I purchase a VIP package over the phone?

We are unable to process orders over the phone. All VIP packages must be purchased online through the ticketing website. 

Q. When can I purchase a VIP package?

VIP packages will go on sale at the same time as regular tickets and remain on sale until packages are sold out or until a few days before the show.  You may purchase tickets during the pre-sale, prior to the general public on sale. 

Q. Does this VIP package have a minimum age requirement to attend?

We adhere to the venue’s age requirement policy.

Q. Where will I receive my tickets?

During the purchase process, you will have the option of choosing to have your tickets mailed to you, printed at home, held at the box off will call window, or saved on your mobile device to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at VIP Check-In to ensure you get to take advantage of all the benefits that come with your VIP package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring a valid photo identification and stay tuned for that email! Don’t forget to check your spam folder as well. 

Q. How do I know where my seats are located?

General admission tickets, commonly labeled as GA, have no specific seating locations and are typically standing room only. A premium reserved seat is an assigned seat you select during the purchase process. Most venues will have a seating map available during the purchase process that you can refer to so you can see exactly where your seats are located prior to purchasing 

Q. Am I able to request accessible seating with my VIP program?

Most venues offer accessible seating areas to accommodate guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us through our ‘chat’ feature or email us at You may also reach out to the venue box office directly to request accessible seating. 

Q. How will I know when and where to go to access my VIP package elements?

You will receive an email a few days prior to the concert including all the key details regarding your VIP program information, including timing and locations. If you did not receive one, please be sure to check your spam folder, and if you still have not received it, please contact our guest services team via the ‘chat’ feature or email us at 

Q. What does my package include?

Please return to to see a detailed description of what each package includes, particularly the one you purchased. 

Q. What does early entry mean?

You will receive an informational email with the VIP program timing closer to the day of the show. Typically, early entry includes entering the venue prior to the general public. 

Q. What do I need to get into the show or pick up my VIP credentials?

You will need the purchaser’s driver’s license and/or passport along with the proof of purchase. 

Q. What if I can no longer attend, change my mind, and no longer want my package? Can I request a refund for my package?

All packages are non-refundable and non-transferrable. Please refer to the purchase policy for additional information. If you are no longer able to attend, please contact our guest services to request more information on an alternative option. 

Q. Can I still receive my merchandise if I am unable to attend the show?

All merchandise must be received at VIP Check-in and if it is not picked up during that time, we are unfortunately unable to ship it. 

Q. If I can no longer attend, can I give my package to a friend?

Please contact our guest services team to inquire about your options.  Just make sure to contact us ahead of time and we may be able to offer an alternate guest pick-up. Be sure to provide a copy of your driver’s license or passport in addition to a copy of the purchase confirmation.  This will ensure that your friend can check in on your behalf. 

Q. Is Parking included?

Parking is not included with your VIP package.  Please refer to the venue’s website for parking information. 

Q. What are the COVID-19 policies? 

We will adhere to local city and venue mandates. Please refer to the venue’s current COVID policies. These policies are subject to change at any time.  

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